What is the role of a CIO in state or local government? Technology needs vary widely, and budgets are tight. For these reasons, CIOs are no longer focusing on the help desk; instead, they are concerned with creating a sustainable vision for the future of their government. Social media offers CIOs a platform for two-way communication not only with peers but also with citizens. As governments become more open, this line of communication will become more important.
David Landsbergen, in the Electronic Journal of e-Government, offers this concise and insightful summary of the role social media serves in government:
Social media is growing because of the increasing importance of networks. There is an ongoing debate within policy circles about the relative efficacy of markets or bureaucracies (government or private sector) in getting things done. But there is a third institution – networks. Networks span across and within, public, private, and nonprofit sector organizations. In many cases, they can more quickly and accurately provide answers to questions like: “Whom do you know that can get something done for me?” “Who can I ask to get the correct information I need?”
Recently, The Huffington Post published a list of the most social CIOs in business, government and education. On that list were eight CIOs from cities and counties around the United States, as well as one from a county in England. These experts offer great resources and insight on the social web and are must-follows for anyone involved with technology:
Jonathan Reichental - City of Palo Alto, CA
Brenda Cooper - City of Kirkland, WA
In addition to leading Kirkland, Wash., into the future of technology, Cooper has written several science fiction novels. A self-proclaimed futurist, she is turning fiction into reality in her city. @brendacooper